Well I was ready to never buy an appliance from Home Depot again. I was ready to borrow a pickup truck and drop this new stove off at the returns counter.
Will there be a happy ending?
Their deal includes a small installation charge, plus free delivery and free removal of the old stove.
The circus clowns who showed up this morning couldn’t disconnect the old stove. He played around with it for 10 or 15 minutes and declared that it was too rusted for him to get loose, we needed to get a plumber. Personally I think they didn’t want to haul the old one out the door because it was too heavy.
But, he and his supervisor both assured us, call as soon as it’s disconnected and they’d come right back and remove the old one.
We found a plumber to come same-day, and shelled out $283. But here’s the first idiotic thing: it took him all of five minutes. He said he couldn’t understand why the first guy couldn’t do it, it was easy.
So we’re out almost $300.
Next the woman of the house starts making calls for the removal of the old stove and gets a typical runaround. First they refused to come and get it at all. They said our ticket was closed (the supervisor said he would keep the ticket open).
Finally they agreed to come and get the stove but not until Monday. So unless we can shake one of these idiots loose we have this big hulking stove sitting in the middle of our floor for 6 more days.
The perpetrators of this nonsense were a) Home Depot; b) GE Delivery, who is an HD subcontractor); and c) Home Delivery America (whom GE uses).
But Home Depot finally made good. Thanks to the nice lady managing their delivery department, when Home Delivery America gave her the runaround, she sent a couple of her own guys over with a truck. An hour later, it was gone.
Thanks — I don’t want to use your real name here, though, unless you insist…