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Appliance Delivery from Home Depot

Well I was ready to never buy an appliance from Home Depot again. I was ready to borrow a pickup truck and drop this new stove off at the returns counter.

Will there be a happy ending?

Here’s what happened. We ordered a gas range and a over-the-range microwave at the Springfield Ave. store over the weekend. Delivery was today.

Their deal includes a small installation charge, plus free delivery and free removal of the old stove.

The circus clowns who showed up this morning couldn’t disconnect the old stove. He played around with it for 10 or 15 minutes and declared that it was too rusted for him to get loose, we needed to get a plumber. Personally I think they didn’t want to haul the old one out the door because it was too heavy.

But, he and his supervisor both assured us, call as soon as it’s disconnected and they’d come right back and remove the old one.

We found a plumber to come same-day, and shelled out $283. But here’s the first idiotic thing: it took him all of five minutes. He said he couldn’t understand why the first guy couldn’t do it, it was easy.

So we’re out almost $300.

Next the woman of the house starts making calls for the removal of the old stove and gets a typical runaround. First they refused to come and get it at all. They said our ticket was closed (the supervisor said he would keep the ticket open).

Finally they agreed to come and get the stove but not until Monday. So unless we can shake one of these idiots loose we have this big hulking stove sitting in the middle of our floor for 6 more days.

The perpetrators of this nonsense were a) Home Depot; b) GE Delivery, who is an HD subcontractor); and c) Home Delivery America (whom GE uses).

Update

But Home Depot finally made good. Thanks to the nice lady managing their delivery department, when Home Delivery America gave her the runaround, she sent a couple of her own guys over with a truck. An hour later, it was gone.

Thanks — I don’t want to use your real name here, though, unless you insist…

Tom
Tom McGee has been building web sites since 1995, and blogging here since 2006. Currently a senior developer at Seton Hall University, he's also a freelance web programmer and musician. Contact him if you have the need for a blog, web site, redesign or custom programming!

11 thoughts on “Appliance Delivery from Home Depot

  1. I have the same problem going on only in this case its a refrigerator. Otherwise all the same as your situation only I’m out $200 to replace a water valve the delivery company claimed was faulty. We did you call? I bought mine online. Called them and was offered no assistance.

  2. Well the delivery company will be hopeless. Around here (New Jersey) GE somehow has a monopoly and they are completely unresponsive to anyone. You’re going to need to track down someone at the retailer who cares. Obviously that’s easier with a brick and mortar retailer…

  3. GE Delivery is definitely amateur hour at its finest. We ordered a gas dryer from Home Depot. GE Delivery couldn’t hook up the existing gas line due to some liability issue because there were too many bends in the previous connection. When they tried to switch the door from opening from the left to opening from the right they stripped the screw head and said we would need to call Samsung. My belief is that GE Delivery looks for excuses not to finish the job so they can get home early, drink beer and watch TV.

  4. A) you need a licensed gas tech to disconnect and install your gas stove not a plumber
    B) LIABILITY as they are private contractors who pay the damage to your house or appliance because you are too cheap to pay the proper professional to do it right. That is why they don’t disconnect anything in regards to the integrity of YOUR HOME!
    C) most home delivery guys WANT your heavy stove for the scrap $
    D) THEY COULD GO TO JAIL IF THEY INSTALLED YOUR GAS STOVE AND YOUR HOUSE BURNT DOWN….IDIOT!

    Customers excuse is HOME DEPOT SAID when the truth is Customer Doesn’t LISTEN like how you think that small installation fee somehow resembles the action of disconnection of old Gas Stove…youre lucky the delivery “clown” even attempted to do it for you. That was a big financial risk for him and you have the audacity to ridicule him. You’re a fucking JOKE and so is this entire BS blog.

  5. Delivery Guy, seriously, take a deep breath. Home Depot says clearly that installation and haul-away is part of the deal. You can look it up. What that means is very simply that it is a service I paid for, therefore I expect it to be performed.

  6. Today my new 30 cubic foot refrigerator was delivered but not installed. Their claim was it was to big. I had sat down with a Home Depot specialist for two hours going over all the exploded view making sure it would fit my dimensions. I had the deliver service on one ear and Home Depot on the other. While on the phone the delivery people without notice hopped back in their truck and disappeared. The problem, I was the last dilivery of the day and they did not want to do their job which would have to take the door off as Home Depot said they would. The dilivery survice people are lazy and amateurs. I went to Home Depot and at first I don’t think they believed that it would fit till I showed them pictures with the tape measure showing all the opening sizes. we then actually did a partial disassembly of the store floor model. Long story short , Home Depot are sending their own crew with the guy that was with me when we disasembled the floor model. My faith has be restored with Home Depot, On the other hand they need to get a new dilivery service,

  7. Sure wish I had read this before purchasing our dishwasher! Although comforting to know I’m not the only one with GE delivery/installation issues, it doesn’t install a new or remove my old dishwasher.

    Our experience is too long and depressing to post, and I have a tendency to fly off the handle when it comes to “stupidity” from so called “professionals” I have chalked this one up to God giving me the opportunity to practice patience and kindness…….I will do my best, God!
    Bottom line……………DO NOT HAVE HOME DEPOTS’ CONTRACTED COMPANY (GE) INSTALL YOUR NEW APPLIANCES!!!!!!!!! IT’S THAT SIMPLE FOR ME……I WILL NEVER USE THEM AGAIN AND POST ON BLOGS LIKE THIS WARNING OTHERS TO DO THE SAME.
    This is a very good example of big box stores taking over small independent retailers, who use common sense and correct customer service. I also understand that smaller independent retailers can’t compete with the big box store prices……it’s a dilemma to say the least!
    Thanks for a place to vent!

  8. If I have any appliance delivered to my house. It’s curb side drop off only ..I don’t want clowns in my house. ..I make my own arangments to move it and I do the install …any problems that my come up are my own.

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