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Appliance Delivery from Home Depot

Well I was ready to never buy an appliance from Home Depot again. I was ready to borrow a pickup truck and drop this new stove off at the returns counter.

Will there be a happy ending?

Here’s what happened. We ordered a gas range and a over-the-range microwave at the Springfield Ave. store over the weekend. Delivery was today.

Their deal includes a small installation charge, plus free delivery and free removal of the old stove.

The circus clowns who showed up this morning couldn’t disconnect the old stove. He played around with it for 10 or 15 minutes and declared that it was too rusted for him to get loose, we needed to get a plumber. Personally I think they didn’t want to haul the old one out the door because it was too heavy.

But, he and his supervisor both assured us, call as soon as it’s disconnected and they’d come right back and remove the old one.

We found a plumber to come same-day, and shelled out $283. But here’s the first idiotic thing: it took him all of five minutes. He said he couldn’t understand why the first guy couldn’t do it, it was easy.

So we’re out almost $300.

Next the woman of the house starts making calls for the removal of the old stove and gets a typical runaround. First they refused to come and get it at all. They said our ticket was closed (the supervisor said he would keep the ticket open).

Finally they agreed to come and get the stove but not until Monday. So unless we can shake one of these idiots loose we have this big hulking stove sitting in the middle of our floor for 6 more days.

The perpetrators of this nonsense were a) Home Depot; b) GE Delivery, who is an HD subcontractor); and c) Home Delivery America (whom GE uses).

Update

But Home Depot finally made good. Thanks to the nice lady managing their delivery department, when Home Delivery America gave her the runaround, she sent a couple of her own guys over with a truck. An hour later, it was gone.

Thanks — I don’t want to use your real name here, though, unless you insist…

Tom

Tom McGee has been building web sites since 1995, and blogging here since 2006. Currently a senior developer at Seton Hall University, he’s also a freelance web programmer and musician. Contact him if you have the need for a blog, web site, redesign or custom programming!

15 thoughts on “Appliance Delivery from Home Depot”

  1. I have the same problem going on only in this case its a refrigerator. Otherwise all the same as your situation only I’m out $200 to replace a water valve the delivery company claimed was faulty. We did you call? I bought mine online. Called them and was offered no assistance.

  2. Well the delivery company will be hopeless. Around here (New Jersey) GE somehow has a monopoly and they are completely unresponsive to anyone. You’re going to need to track down someone at the retailer who cares. Obviously that’s easier with a brick and mortar retailer…

  3. GE Delivery is definitely amateur hour at its finest. We ordered a gas dryer from Home Depot. GE Delivery couldn’t hook up the existing gas line due to some liability issue because there were too many bends in the previous connection. When they tried to switch the door from opening from the left to opening from the right they stripped the screw head and said we would need to call Samsung. My belief is that GE Delivery looks for excuses not to finish the job so they can get home early, drink beer and watch TV.

  4. A) you need a licensed gas tech to disconnect and install your gas stove not a plumber
    B) LIABILITY as they are private contractors who pay the damage to your house or appliance because you are too cheap to pay the proper professional to do it right. That is why they don’t disconnect anything in regards to the integrity of YOUR HOME!
    C) most home delivery guys WANT your heavy stove for the scrap $
    D) THEY COULD GO TO JAIL IF THEY INSTALLED YOUR GAS STOVE AND YOUR HOUSE BURNT DOWN….IDIOT!

    Customers excuse is HOME DEPOT SAID when the truth is Customer Doesn’t LISTEN like how you think that small installation fee somehow resembles the action of disconnection of old Gas Stove…youre lucky the delivery “clown” even attempted to do it for you. That was a big financial risk for him and you have the audacity to ridicule him. You’re a fucking JOKE and so is this entire BS blog.

  5. Delivery Guy, seriously, take a deep breath. Home Depot says clearly that installation and haul-away is part of the deal. You can look it up. What that means is very simply that it is a service I paid for, therefore I expect it to be performed.

  6. Today my new 30 cubic foot refrigerator was delivered but not installed. Their claim was it was to big. I had sat down with a Home Depot specialist for two hours going over all the exploded view making sure it would fit my dimensions. I had the deliver service on one ear and Home Depot on the other. While on the phone the delivery people without notice hopped back in their truck and disappeared. The problem, I was the last dilivery of the day and they did not want to do their job which would have to take the door off as Home Depot said they would. The dilivery survice people are lazy and amateurs. I went to Home Depot and at first I don’t think they believed that it would fit till I showed them pictures with the tape measure showing all the opening sizes. we then actually did a partial disassembly of the store floor model. Long story short , Home Depot are sending their own crew with the guy that was with me when we disasembled the floor model. My faith has be restored with Home Depot, On the other hand they need to get a new dilivery service,

  7. Sure wish I had read this before purchasing our dishwasher! Although comforting to know I’m not the only one with GE delivery/installation issues, it doesn’t install a new or remove my old dishwasher.

    Our experience is too long and depressing to post, and I have a tendency to fly off the handle when it comes to “stupidity” from so called “professionals” I have chalked this one up to God giving me the opportunity to practice patience and kindness…….I will do my best, God!
    Bottom line……………DO NOT HAVE HOME DEPOTS’ CONTRACTED COMPANY (GE) INSTALL YOUR NEW APPLIANCES!!!!!!!!! IT’S THAT SIMPLE FOR ME……I WILL NEVER USE THEM AGAIN AND POST ON BLOGS LIKE THIS WARNING OTHERS TO DO THE SAME.
    This is a very good example of big box stores taking over small independent retailers, who use common sense and correct customer service. I also understand that smaller independent retailers can’t compete with the big box store prices……it’s a dilemma to say the least!
    Thanks for a place to vent!

  8. If I have any appliance delivered to my house. It’s curb side drop off only ..I don’t want clowns in my house. ..I make my own arangments to move it and I do the install …any problems that my come up are my own.

  9. Keep in mind appliances are becoming more and more complicated just like cars and other products. Big box stores sell appliances, toilets, flowers, carpet, paint, furniture and so on. Appliances are simply another product they use as a profit tool. Big box stores generally use third parties to delivery and install anything they sell. Then we come to service and repair. At least in our area many of the foreign brands are tough to find someone who is authorized to repair them and even if you do the wait for parts could be a long time. The morale of the story is ask lots of questions like, who services this product? Are you installer qualified? What add-ons am I required to buy in order to get this unit installed and totally operational. Sometimes the original price doesn’t tell the entire story.

  10. Same problem, with the same delivery company. This time it involve a refrigerator. First one they brought the delivery guys saId they could not remove the doors bring the fridge into the house. So we had to settle for a smaller fridge that would fit through the door. The storage space in this fridge is totally in adequate for our family needs. Call Home Depot in Watchung to make the switch. They were totally friendly and upfront with this, however when the delivery company brought The original fridge back one guy walk in the house, refused to take the other refrigerator back. At this point, he just got back into his truck and drove away. When I went out to find out why they were leaving they almost ran me over with their truck and nearly backed into a car that was parked in front of the house.
    Final outcome, when we called Home Depot in Watchung they had the company deliver it to their store, they then sent their own installation crew to switch the refrigerators.
    Store manager and customer service rep in the Watchung Home Depot were very helpful and friendly throughout this ordeal. However, they do continue to use the same delivery coming

  11. Another nightmare problem with Home Depot delivery service. Bought washer & dryer on July 12th and still not in my house. Didn’t tell me out of stock until payment made and would be more than two weeks for delivery. Delivery day finally arrived but no delivery, no calls explaining why. I called delivery number & was told running an hour late. Finally at 9:00 PM they called to say they weren’t coming & would reschedule delivery. So two days later they come but washer side is bashed in so again no delivery & told it could take another three weeks. They must send damaged washer back to manufacturer & wait for them to send a replacement to warehouse then schedule delivery to me. This damage more than likely happened in the warehouse so why should manufacturer take it back? When I called store manager he checked inventory in warehouse & said over a hundred units were there. So why do I have to wait for them to send mine back for replacement. Waiting now for next call from shipper to see when my new appliances will arrive. No delay in Home Depot getting their payment, they have had my money for weeks and I still have no washer & dryer. Next time I’m going to Lowes who offer next day delivery.

  12. Our last appliance delivery was a refrigerator we purchased from Best Buy. It was pretty simple, we’d done all the measurements and don’t have a water hookup. They were on time, and gone in a few minutes — with the old refrigerator.

    A lot of refrigerators have the option of the door being right-handed or left-handed. Doesn’t that imply that the doors come off, which would make it easier to get through the house into the kitchen?

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