Tech Stuff

I Know It’s Christmas and All But Does Verizon Service Need to be This Bad?

All of a sudden I’ve got no dial tone. When this used to happen (we have a major switch up the block and guys are up there all the time) I’d call 1-800-VERIZON and they’d be on the ball. But it’s the holiday and they bounce you out of the phone system.

I know — I’ll try their web site. I go to the support and pick “no dial tone” from the list of problems. It says, and I quote,

We see that you are FiOS Digital Voice customer and we currently do not support FiOS Digital Voice. please use Live Chat to talk to a Verizon Representative. You can also call Verizon customer service at <b>1-800-VERIZON(1-800-837-4966)</b>.

By the way, for HTML aficionados, those full tags appear on their page.

I click on the live support button, and one of the mandatory questions you have to answer is Question Category. The only categories are, “FIOS Internet” and “FIOS Television.”

I guess I’ll try bluffing my way through this.

Well after ten minutes on the chat with Srikanth, he solved my problem. Nice work!
Tom McGee has been building web sites since 1995, and blogging here since 2006. Currently a senior developer at Seton Hall University, he's also a freelance web programmer and musician. Contact him if you have the need for a blog, web site, redesign or custom programming!

2 thoughts on “I Know It’s Christmas and All But Does Verizon Service Need to be This Bad?”

  1. So what was the problem? How did it get fixed? I have the same situation. I’m in LA and I can’t get anyone to come out until Jan 19th.

  2. I picked one of the other choices (Internet, I think). When they came on the line I told them what it was really about.

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